Professional Underfloor Heating

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Fast dispatch from our UK warehouse

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Frequently asked questions

When will I get my order?

All orders are shipped via Express Delivery from our central hub in Birmingham. Using trusted partners like Royal Mail and Evri, we ensure your delivery arrives within 1–2 working days. You will receive a tracking number as soon as your order is dispatched.

What is the return policy?

We offer a 30-day return policy on all unused and resalable items in their original packaging. You have 30 days from the date of delivery to initiate a return. Please note that the buyer is responsible for the return shipping costs and ensuring the goods reach us securely. For high-value components like manifolds and pumps, we recommend using a tracked and insured courier service.

Are you a UK manufacturer?

Yes, Braxtherm is a UK-based brand and manufacturer. We design and manufacture our core components, including our signature stainless steel manifolds to meet strict UK engineering standards. By managing our own production lines and holding all stock in our UK warehouse, we eliminate the "middleman," allowing us to offer direct-from-manufacturer pricing. As a registered UK VAT payer, we provide full commercial support to all trade professionals.

Do you offer discounts for large trade orders?

Yes. We can offer bespoke pricing for large-scale developments and high-volume orders from our repeat trade partners. As a direct manufacturer, we can provide highly competitive rates for project-specific schedules. Please contact our technical team with your specifications and timelines for a tailored quote via the "Contact" form.

How much does shipping cost?

We offer Free Express Delivery on all products, with no minimum spend required. All orders are dispatched from our Birmingham hub via tracked services to ensure your items arrive quickly and safely at no extra cost to you.